Refund policy

⚠️ Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

Our team will review your request and work with you toward an appropriate resolution.

↩️ 30-Day Return Policy

We want you to feel confident shopping with Nuvoreva. Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must generally be:

  • Unused and unworn

  • In its original condition

  • In its original packaging, when applicable

  • Accompanied by proof of purchase or your order information

Certain items may not be eligible for return due to hygiene, safety, personalization, final-sale status, or other restrictions disclosed on the applicable product page.

Returns requested more than 30 days after delivery may not be accepted.

📮 Return Shipping

Unless your item arrived damaged, defective, incorrect, or otherwise stated by Nuvoreva, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return is the result of an error by Nuvoreva.

Please contact us before returning an item so that we can provide the appropriate return instructions.

💰 Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

 

💬 Contact Us

Have a question about your order, shipping, delivery, or return? We’re happy to help.

Nuvoreva Customer Support
📧 Email: nuvoreva@gmail.com

Please include your order number whenever possible so our team can assist you efficiently.

Thank you for choosing Nuvoreva. ✨